Privacy Policy


Vivanco UK Limited (“we”, “us” or “our”) understands your privacy is important, as such this Privacy Policy describes how we collect, use, disclose, transfer and store your personal data.  Rules on processing of personal data is outlined in the Data Protection Act 2018.  If any of information in this policy is unclear or you have any questions, please contact us.

Who are we?

We are Vivanco UK Limited, a UK company registered in England and Wales under Company No 02610309, at the registered address office of 960 Capability Green, Luton, Bedfordshire, LU1 3PE.  We are the data controller.

What personal data do we collect?

When you visit our site, or buy our product, we collect personal data.  The types of personal data we collect may include;

Title, Name, Billing/Delivery Addresses, Telephone Numbers, Email Addresses, Contact Details, Purchase Details, and payment details. 

How do we collect your personal data?

The way we collect personal data is as follows;

Information you provide directly; This includes any information you send to us whether this be via a form on our website, through email, social media messaging or any other communication you have with us.

Information we collect automatically; We collect some technical data when you visit our site about how you navigate, what pages you click on, and which items you look at.

How do we use your personal data?

All personal data is processed and stored securely.  We will only use your personal data as the law allows us to.  Specifically, your personal data will be used for the following purposes;

  1. To fulfil any contractual obligations, including processing orders and taking payments.
  2. Providing and managing your account.
  3. Providing and managing access to our site.
  4. Personalising and tailoring your experience on our site.
  5. With your permission, for marketing purposes.
  6. To comply with legal obligations, i.e. financial commitments, regulatory requirements, etc.

Sharing your personal data

Your personal data will be treated as strictly confidential, and may be shared for the following purposes;

  • With other companies within our group to facilitate our contractual obligations
  • With service providers who provide IT and system administration services
  • With professional advisors including accounting and financial institutions and insurers
  • With government bodies that regulate processing activities

How long do we keep personal data for?

We keep your personal data for no longer that necessary to fulfil the purpose we collected the personal data for, including providing the goods you have requested or to comply with legal requirements.

Your Rights

As a data subject, you have the following rights;

  1. The right to request access to your personal data. This is known as data subject access request.  This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  2. The right to request to correct any personal data if it is found to be inaccurate or out of date.
  3. The right to request that your personal data is erased where it is no longer necessary to retain such data.
  4. The right to withdraw your consent to the processing of your personal data at any time.
  5. The right to restrict the processing of your personal data.
  6. The right to request the transfer of your personal data directly to another data controller.
  7. The right to withdrawn consent at any time

You can see more about these rights at:

You can exercise any of these rights by contacting via email to

Please note we may need specific information from you to help us confirm your identity and to ensure your rights to access your personal data.