Contact Us

Vivanco Shop
+44 (0)1582 579333

Your Name(Required)
Your Email(Required)
This field is for validation purposes and should be left unchanged.

Do you have any questions?

Do you have questions about delivery, service, or in general? If so, we are here to help you. Please find answers below to some of your FAQ’s or for any other queries, please do not hesitate to contact us directly.

When will I receive my order?

Your order will be picked and packed by our friendly and efficient UK warehouse team. All orders are sent via Royal Mail on a 1st class delivery service. Please allow 2-3 days shipping time.

Can I return my order?

Yes, but only products purchased directly from our website, can be returned to us for a refund within 30 days from the date of delivery.  If you did not purchase the item on our website, you should contact the seller directly for returns.  Delivery charges will not be refunded.

To return products to us please contact us with your order number and details for the reason for the return. Please note we will not accept unauthorized returns. For further information, please view our terms & conditions page.